Social listening inspires smarter business strategies
by Alicia Trahan, 03 Apr 2017
- What conversations are people having about the brand, the brand’s competitors and the broader industry or topic where the brand resides?
- Who is having these conversations?
- And, where are these conversations taking place?
- Acquisition and retention strategy – insights can help keep and retain customers, as well as attract new ones, by identifying areas of improvement or growth opportunities within unmet or poorly met needs.
- Crisis Management strategies - spot and manage emerging crisis regarding a particular product, brand or industry issues and set protocols to follow when threats occur.
- CRM strategy - targeted strategies can be developed to change detractors into brand advocates by paying close attention to consumers’ key problems, motivations and issues with products or services.
- Innovation & Brand Health strategies – audience listening and competitive analysis data can provide category insight that can help identify areas for innovation, updates in style that matter and communications that resonate with customers.
- Persona Development strategies – whether alone or as compliment to other sources of information (focus groups, surveys, sales data, demographics, psychographics, etc.), weaving social data to other data sets provides a robust picture of the customer, brand and lifestyle surrounding it.
- Segmentation strategy - Determine where to focus communication and spend efforts by profiling customer segments (based on behavior, interests and attitude) and identify which communities these segments associate with.
- Supply & Demand strategies – knowing where current and future customers reside can inform the entire supply chain logistics.
- Targeting strategies – knowing where purchases are being made and the impetus for making them can improve target marketing strategies. Or target messaging campaigns to inspire consumer passions by identifying and tracking consumer passions, perceptions and concerns and adjusting in real-time.
- USP Strategies – Use consumer feedback to learn what makes a brand unique and shine a light on those distinctions in your messaging; keeping a pulse on existing and emerging competition to avoid disruption by anyone being more in-touch with consumers.
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