PayPal

More people wanted to use PayPal, so we persuaded more merchants to accept it.

The situation

PayPal needed to drive increased customer usage of PayPal in stores. Not only did this require a significant bump in awareness, it also meant providing training and support for store employees to ensure that transactions were processed correctly. It was a big job, and we tackled it with enthusiasm.

The solution

We developed a comprehensive program that included everything from updated signage and customer communications to multi-component sales and training kits that helped recruit and on-board new merchants. It was a truly unified solution that drew upon all our capabilities, including research, data analysis, strategy, creative and digital production.

The results

Thanks to this campaign, PayPal was able to roll out or update its in-store payment system at thousands of merchant locations, and more people are now paying with PayPal in stores than ever before.

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